The contextual Factors Affecting Public Trust in Governmental Agencies

Jaber Ansari, Mohammad Reza; Najafbeygi, Reza; Alvani, Seyyed Mahdi

The contextual Factors Affecting Public Trust in Governmental Agencies

Document Type : Original Article

Authors

Mohammad Reza Jaber Ansari ¹

Reza Najafbeygi ²

Seyyed Mahdi Alvani ³

¹ Ph.D. Student, Department of Management, Islamic Azad University, Science and Research Branch, Tehran, Iran.

² Professor of Public Administration, Islamic Azad University, Science and Research Branch, Tehran, Iran

³ Visiting Professor, Department of Public Administration, Islamic Azad University, Science and Research Branch, Tehran, Iran.

Abstract

Trust is one of the important aspects of human relationships and is the contextual basis for partnership and cooperation among community members. Without public trust of individuals towards each other, the society breaks down. Public trust is a basic requirement for success of any society and governments. Trust also leads to cooperative behavior and reduce conflict and reduce the cost of doing the work. The influential operation of organizations in a society is related to the people’s trust towards these organizations. If the trust of citizens have been destroyed, public sector workers face more difficulties in carrying out their duties and the decline of public trust, public participation in political processes will be reduced. Reducing citizens' trust in government and governmental agencies are of the crises in the world today. One of the most challenging issues in front of governmental management is to save and promote public trust in governmental organizations. The present research with the aim of identifying contextual factors on public trust in governmental agencies is done through a descriptive-analytical method. The results showed that factors such as trust in government, economy, media, industrialization, crime, new public management, although are not under the control of the governmental agencies, form the context of public trust in governmental agencies.

Keywords

" public trust

trust in government

Economy

Media

crime

industrialization "